Purchase & Returns Policy
🏓 Equip Pickleball – Purchase & Returns Policy
At Equip Pickleball, we’re committed to providing top-quality gear and a hassle-free shopping experience. Below are our policies for returns, exchanges, and warranties.
🔄 Returns & Exchanges
We accept full responsibility for any order errors, such as incorrect size, item, quantity, or style. If you receive the wrong order, please reach out immediately.
📌 How to Process a Return:
✔ Contact us within 30 days of delivery.
✔ Send us your order number, a photo of the incorrect item(s), and the packing slip.
📢 Change of Mind Policy
Refunds are not provided for change of mind, so please choose carefully.
📢 Exchange & Store Credit
At our discretion, we may offer an exchange or store credit if the product is returned within 30 days in original, unused, and resalable condition.
✔ Return shipping costs are the buyer’s responsibility.
✔ Items must be unused and in original packaging.
📢 Cancellations
Orders cannot be canceled or refunded once they have been shipped.
🔧 Warranty
All our products come with Australian Consumer Law guarantees. If your item is damaged or defective, you are entitled to a replacement or refund.
📌 Warranty Coverage:
✔ Covers manufacturing defects (not regular wear & tear).
✔ Valid for 6 weeks from purchase.
✔ Faulty products may be replaced based on eligibility.
📌 How to File a Warranty Claim:
✔ Provide proof of purchase, date, and price paid.
✔ Submit photos and a description of the defect.
📦 Orders & Acceptance of Orders
By placing an order, you confirm that all details provided are correct. Your order submission signifies acceptance of our Terms of Supply.
🔹 Questions? Contact us for help with returns, exchanges, or warranties.